Terms of Service

Welcome to Cloud Health Manager

Welcome to Cloud Health Manager. By accessing or using our website, platform, or related professional services, you agree to these Terms of Service. These Terms govern your use of our platform, which includes tools for scheduling, billing, eligibility verification, patient payments, reporting, and healthcare workflow automation. If you do not agree with these Terms, please discontinue use immediately.

Acceptance of Terms

By creating an account, requesting a demo, or using any service provided by Cloud Health Manager, you acknowledge that you have read, understood, and agreed to these Terms. These Terms form a binding agreement between you (“Client” or “User”) and Cloud Health Manager, defining your rights and obligations regarding access to and use of the platform.

Scope and Use of Services

Cloud Health Manager provides a secure, cloud-based management platform designed for medical offices, clinics, and healthcare organizations. It enables users to manage scheduling, digital intake, eligibility checks, claims, payments, and reporting within a HIPAA-aware, PCI-compliant system.

You agree to:

  • Use the platform only for lawful, professional, and healthcare-related purposes.
  • Comply with all applicable privacy, billing, and data protection laws.
  • Avoid any unauthorized reproduction, reverse engineering, or interference with platform functionality or security.

Service Engagement and Payment

All subscriptions, integrations, and implementation services are confirmed through digital acceptance, written agreement, or service proposal.

  • Subscription pricing, billing frequency, and deliverables are defined before activation.
  • Payments must be made according to your selected plan or agreement.
  • Failure to remit payment may result in suspension, restricted access, or termination.
  • Additional charges may apply for custom integrations, data migrations, or advanced onboarding.

Cancellations and Refunds

You may cancel your subscription at any time by submitting a written request or through your account settings. Refunds are not provided for completed setup, onboarding, or active billing cycles already processed. Partial refunds, if applicable, will be handled according to your subscription plan and local regulations.

Limitation of Liability

While Cloud Health Manager maintains high security and uptime standards, uninterrupted access or error-free operation cannot be guaranteed. The platform is provided “as is” without any warranties, express or implied. Cloud Health Manager is not liable for indirect, incidental, or consequential damages arising from the use or inability to use our services, integrations, or third-party systems. Analytics and reports are provided for informational purposes only.

Intellectual Property Rights

All platform content, software, interfaces, databases, and design elements are the exclusive intellectual property of Cloud Health Manager and protected by applicable copyright, trademark, and trade secret laws. Clients receive a non-exclusive, non-transferable license to use the platform for internal business purposes. No content from cloudhealthmanager.com may be copied, modified, or redistributed without written consent.

Confidentiality

Both Cloud Health Manager and the Client agree to maintain strict confidentiality regarding all non-public data, communications, and patient-related information exchanged during service use. All data is handled in accordance with HIPAA and applicable data protection laws. Information will not be shared with third parties except when required by law or as necessary for secure operational support under confidentiality agreements.

Privacy Policy

Your use of Cloud Health Manager is also governed by our Privacy Policy , which outlines how we collect, use, and protect personal, business, and patient information in compliance with HIPAA, PCI DSS, and global data protection standards.

Amendments

Cloud Health Manager reserves the right to update these Terms at any time to reflect improvements, new features, or legal requirements. Updated versions will be posted on our website. Continued use of the platform after such updates signifies your acceptance of the revised Terms.

Contact Information

For questions about these Terms or any part of our services, please contact us:
Email: [email protected]